National Interstate Insurance

A wholly-owned subsidiary of National Interstate Corporation, National Interstate Insurance serves the niche market of specialty commercial transportation. The company was founded in 1989 in Richfield, Ohio, and has more than 700 employees. Its insurance subsidiaries are rated “A+” (Superior) by A.M. Best Company.

“What once took days or weeks is now possible in a fraction of the time thanks to the automation and integration we’ve achieved with Informatica.”

Paul Luc

Application Supervisor, National Interstate Insurance

Business Need

Improve application processing efficiency, from potential new insureds all the way through to policy issuance
Turn data into actionable insights to improve business pricing and underwriting decision-making

Enable employees to easily locate and act upon pertinent customer and policy data in real time or near real time

Challenges

Automate ACORD form submissions from agents
Enable real-time integrations among customer, claims, and policy data

Use prebuilt data transformations to eliminate errors due to hand coding

Solutions & Results

Automate application processes and integrate data sources using Informatica Intelligent Cloud Services
Automatically update a centralized data warehouse each night using Informatica Cloud Data Integration
Allows employees to locate information from sales and service systems in minutes instead of days or weeks

Use Informatica Cloud Application Integration to synchronize Salesforce data in real time with on-premises underwriting platform
Increases organizational effectiveness and insurance application processing efficiency up to 9x
Helps improve customer service and profitability by enabling fast, intelligent underwriting decisions

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