Terms of Use

Last Updated: August 14, 2023

PLEASE READ THESE TERMS OF USE CAREFULLY, INCLUDING THE MANDATORY ARBITRATION PROVISION IN SECTION 16. BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE ANY OF THE SERVICES.

These Terms of Use (“Terms”) apply to your access to and use of the websites (collectively, the “Site”) of Informatica LLC (“Informatica,” “we” or “us”) and its affiliates, including the online services, content and materials made available via the Site (together with the Site, the “Services”). By accessing or using the Site You agree to be bound by all applicable Terms. These Terms do not alter in any way the terms or conditions of any other agreement you may have with Informatica that you may require in order to access Informatica products or services.

We reserve the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes by posting the revised Terms to the Site and updating the “Last Updated” date above and/or by sending an email notification or posting additional notice on the Site. Your continued use of the Services following our notice of the amended Terms will confirm your acceptance of the amended Terms. If you do not agree to the amended Terms, you may not continue accessing or using the Services.

All questions or comments about the Services should be directed to [email protected].

1. Privacy Policy

Please refer to our Privacy Policy for information about how we collect, use and disclose information about users of our Services.

2. Eligibility

You represent and warrant that you (a) are at least 18 years old, (b) have not been previously suspended from using the Services, and (c) have full power and authority to enter into this agreement and that, in doing so, will not violate any other agreement to which you are a party.

3. Account

In order to use certain features of the Services, you may be required to register for an account. If you create an account via our Services, you agree to: (i) provide accurate, current and complete information; (ii) maintain and promptly update your account information to keep it accurate, current and complete; (iii) maintain the security of your account; and (iv) promptly notify us if you discover or otherwise suspect any security breaches related to your account.

4. Copyright and Limited License

Unless otherwise indicated, the Services, including all content, video and other materials on or made available via the Services, are the proprietary property of Informatica and its licensors and are protected by U.S. and international copyright laws.

You are granted a limited, non-transferable, non-exclusive, revocable license to access and use the Services solely for your own personal or business purposes; provided, however, that, unless otherwise expressly permitted via the Services, you may not: (a) resell, lease, rent, or sublicense any Services or any access to the Services; (b) distribute, publicly perform or publicly display any Services; (c) modify or otherwise make any derivative uses of any Services; (d) copy or download (other than page caching) any Services, except as expressly permitted on the Services; or (e) use the Services other than for their intended purposes. Except as explicitly stated herein, nothing in these Terms shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise.

5. Trademarks

“Informatica,” the Informatica logos, the look and feel of the Services, and any other product or service name or slogan contained in the Services are trademarks, service marks and/or trade dress of Informatica or our suppliers or licensors and may not be copied, imitated or used, in whole or in part, without the prior written authorization of Informatica or the applicable trademark holder. A current list of Informatica trademarks is available on the web at https://www.informatica.com/trademarks.html. Any authorized use of such trademarks, service marks and/or trade dress must be in accordance with any guidelines provided by Informatica.

6. User Content

The Services may include discussion forums, blogs, or other interactive features or areas (collectively, “Interactive Areas”), in which you may create, post, transmit or store any content on the Services, such as text, photos, video, or graphics (“User Content”). You are solely responsible for any User Content you create, post, transmit or store via the Services, and your use of the Interactive Areas is at your own risk. You hereby grant Informatica a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any User Content via the Services and any other medium. You represent and warrant that you own and control all of the rights, title and interest in and to any User Content or you otherwise have all necessary rights and hereby do grant those rights to Informatica as mandated in these Terms. You acknowledge that any User Content posted may be viewed by the general public and that the Services, including any social networking features, discussion boards, and other features of the Services, are for public and not private communications.

You agree not to create, post, transmit or store via the Services any User Content that:

(a) is unlawful, libelous, defamatory, obscene, pornographic, harassing, threatening, abusive, inflammatory, fraudulent or otherwise objectionable;

(b) would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or that would otherwise create liability or violate any local, state, national or international law;

(c) displays, describes or encourages usage of any product we sell in a manner that could be offensive, inappropriate or harmful to Informatica or any user;

(d) may violate the publicity, privacy or data protection rights of others, including pictures or information about another individual where you have not obtained such individual’s consent;

(e) makes false or misleading statements, claims or depictions about a person, company, product or service;

(f) does not clearly and prominently disclose any material connections you may have to Informatica or third-party brands or sellers (for example, if you receive free products or services);

(g) may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;

(h) impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;

(i) contains viruses, malware of any kind, corrupted data or other harmful, disruptive or destructive files or code; or

(j) in the sole judgment of Informatica, restricts or inhibits any other person from using or enjoying the Services or which may expose Informatica or its users to any harm or liability of any type.

Informatica takes no responsibility and assumes no liability for any User Content or for any loss or damage thereto. Enforcement of the Terms is solely in our discretion and the absence of enforcement of these Terms in some instances does not constitute a waiver of our right to enforce the Terms in other instances. In addition, these Terms do not create any private right of action on the part of any third party or any reasonable expectation or promise that the Services will not contain any content that is prohibited by these Terms.

Although Informatica has no obligation to screen, edit or monitor any of the User Content posted on the Services, Informatica reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on the Services at any time and for any reason without notice, and you are solely responsible for creating backup copies and replacing any User Content you post or store on the Services at your sole cost and expense.

7. Feedback

You may submit questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, about the Services or Informatica (“Feedback”). Informatica shall own, and you hereby assign to Informatica, all right, title and interest, including all intellectual property rights, in and to such Feedback and Informatica shall be entitled to the unrestricted use and dissemination of any Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You agree to execute any documentation required by Informatica (in our sole discretion) to confirm such assignment to, and unrestricted use and dissemination by, Informatica of any Feedback.

8. Automated Features

The Services may include features that operate with a level of autonomy and deploy a large language model (LLM) generative pre-trained transformer (GPT) to help provide you natural language responses, such as Informatica CLAIRE GPT ("Automated Features"). Automated Features are designed to improve Your experience of the Services, including helping to generate responses to questions posted to the Informatica Community and providing a virtual assistant for authorized users of Intelligent Data Management Cloud. Automated Features may incorporate functions of the Microsoft Azure Open AI Service, and your use of the automated Services is subject to the Code of Conduct for the Azure Open AI Service and the Azure Acceptable Use Policy for Online Services. You grant Informatica the right to share your input prompts with the Azure Open AI Service to provide the Automated Features and the right to use your input prompts to improve the Automated Features, all subject to the Informatica Privacy Policy.

Automated Features are provided AS-IS without any express or implied warranties, notwithstanding any agreement you may have with Informatica relating to the Services. You are responsible for reviewing the output of the Automated Features to ensure it is accurate for your needs. Automated Features may be updated or changed at any time without liability to you. You may not use the Automated Features in an AI System that is High Risk or equivalent, as those terms are defined under applicable law, including not using the Automated Features for (i) real-time and post biometric identification; (ii) safety components in the management and operation of road traffic and the supply of water, gas, heating and electricity; (iii) determining access to education and vocational training or assessing students in the education or training; (iv) recruiting, selecting, screening, filtering, or evaluating employment candidates or making decisions on promotion, termination, allocating tasks, or evaluating performance; (v) use by or on behalf of public authorities to evaluate eligibility for public benefits and services, or use to evaluate creditworthiness or dispatch first response services; (vi) certain law enforcement uses; (vii) certain migration, asylum, and border control management uses; or (viii) assisting a judicial authority in researching and applying law and facts.

9. User Conduct

You agree that you will not use the Services in violation of any law, contract or intellectual property or other third party right. You further agree not to:

(a) Use the Services in any manner that could damage, disable, overburden or impair the Services;

(b) Send unsolicited or unauthorized advertising, solicitations, promotional materials, spam, junk mail, chain letters and pyramid schemes, or harvest or collect email addresses or other contact information of other users from the Services for the purposes of sending commercial emails or use the Services for any other commercial purpose;

(c) Use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access the Services or to extract data;

(d) Introduce to the Services any virus, trojan worms, logic bombs or other harmful material;

(e) Circumvent measures employed to prevent or limit access to any area, content or feature of the Services;

(f) Use or attempt to use another’s account, or grant any third party any right to access your account, without authorization from Informatica;

(g) Engage in any harassing, intimidating, predatory or stalking conduct;

(h) Develop any third-party applications that interact with User Content and the Services; or

(i) “Frame” our Services or otherwise make it look like you have a relationship to us or that we have endorsed you for any purpose without the prior written permission of Informatica.

10. Repeat Infringer Policy; Copyright Complaints

In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, Informatica has adopted a policy of terminating, in appropriate circumstances and at Informatica’s sole discretion, users or account holders who are deemed to be repeat infringers. Informatica may also at its sole discretion limit access to the Services and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

If you believe that anything on the Services infringes upon any copyright that you own or control, you may file a notification of such infringement with our Designated Agent as set forth below.

Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification. You should note that if you knowingly misrepresent in your notification that the material or activity is infringing, you may be liable for any damages, including costs and attorneys’ fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.

11. Third-Party Content

Informatica may provide third-party content on the Services, including sites, applications, tools, platforms, services, advertisements and promotional offers, and may provide links to Web pages and content of third parties (collectively the “Third-Party Content”). Informatica does not control, endorse or adopt any Third-Party Content and makes no representation or warranties of any kind regarding the Third-Party Content, including without limitation regarding its accuracy or completeness. You acknowledge and agree that Informatica is not responsible or liable in any manner for any Third-Party Content, including any loss or damage caused by or resulting from the use of or reliance on any Third-Party Content, and undertakes no responsibility to update or review any Third-Party Content. Your use of any Third-Party Content is at your own risk. The inclusion of Third-Party Content on the Services does not imply affiliation, endorsement or adoption by Informatica of any Third-Party Content or any information contained therein. Your business dealings or correspondence with, or participation in the promotional offers of, any third party responsible for Third-Party Content, and any terms, conditions, warranties or representations associated with such dealings or promotional offers, are solely between you and such third party. Where the Services include certain embedded Third-Party Content which is provided or controlled by a third party or when you leave the Services, you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any Third-Party Content or site to which you navigate from the Services and only use the Third-Party Content if you agree to their respective terms and policies.

12. Disclaimer

THE SERVICES ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSTRUED AS LEGAL, FINANCIAL OR OTHER PROFESSIONAL ADVICE OR, UNLESS OTHERWISE EXPRESSLY STATED, AS INFORMATICA’S OFFICIAL POSITION ON ANY SUBJECT MATTER. INFORMATICA DOES NOT REPRESENT OR WARRANT THAT (A) THE SERVICES ARE AVAILABLE, UNINTERRUPTED, ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE, OR (B) THE SERVICES OR OUR SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY USE OF THE SERVICES IS AT YOUR OWN RISK. YOU SHOULD USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES FROM ANY DOWNLOAD FROM THE SERVICES.

EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY INFORMATICA, THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INFORMATICA DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

13. Indemnification

You agree to defend, indemnify and hold harmless Informatica, our service providers, suppliers and consultants, and our and their respective directors, officers, employees and agents (collectively, “the Informatica Parties”) from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to (a) your use of the Services, (b) any User Content and Feedback you provide, (c) your breach of any of these Terms, or (d) your violation of the rights of any third party.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT SHALL THE INFORMATICA PARTIES BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING AS A RESULT OF INFORMATICA’S NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THESE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICES; AND (B) IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE INFORMATICA PARTIES, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING AS A RESULT OF INFORMATICA’S ALLEGED NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICES EXCEED ANY COMPENSATION YOU PAY, IF ANY, TO INFORMATICA FOR ACCESS TO OR USE OF THE SERVICES.

YOU ACKNOWLEDGE AND AGREE THAT INFORMATICA HAS OFFERED THE SERVICES, SET THEIR PRICES, AND ENTERED INTO THESE TERMS IN RELIANCE UPON THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH IN THESE TERMS, AND THAT THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND INFORMATICA. INFORMATICA WOULD NOT BE ABLE TO PROVIDE THE SERVICES ON AN ECONOMICALLY REASONABLE BASIS WITHOUT THESE LIMITATIONS.

15. No Third-Party Beneficiaries

These Terms are for the benefit of, and will be enforceable by, Informatica and you only. These Terms are not intended to confer any right or benefit on any third party or to create any obligations to any such third party.

16. Modifications to the Services

Informatica reserves the right to modify or discontinue, temporarily or permanently, the Services or any features or portions thereof without prior notice. You agree that Informatica will not be liable for any modification, suspension or discontinuance of the Services or any part thereof.

17. Arbitration

PLEASE READ THE FOLLOWING PARAGRAPH CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE DISPUTES WITH INFORMATICA AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM INFORMATICA.

You and Informatica agree to arbitrate any dispute arising from these Terms or your use of the Site, except that you and Informatica are not required to arbitrate any dispute in which either party seeks equitable and other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets, or patents. ARBITRATION PREVENTS YOU FROM SUING IN COURT OR FROM HAVING A JURY TRIAL.

You and Informatica agree that you will notify each other in writing of any dispute within thirty (30) days of when it arises. Notice to Informatica shall be sent to [email protected]. You and Informatica further agree: (a) to attempt informal resolution prior to any demand for arbitration; (b) that any arbitration will occur in San Mateo County, California; (c) that arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of JAMS; and (d) that the state or federal courts in San Mateo, California have exclusive jurisdiction over any appeals of an arbitration award and over any suit between the parties not subject to arbitration. Other than class procedures and remedies discussed below, the arbitrator has the authority to grant any remedy that would otherwise be available in court. WHETHER THE DISPUTE IS HEARD IN ARBITRATION OR IN COURT, YOU AND INFORMATICA WILL NOT COMMENCE AGAINST THE OTHER A CLASS ACTION, CLASS ARBITRATION OR OTHER REPRESENTATIVE ACTION OR PROCEEDING.

18. Governing Law; Forum

Any dispute between the parties regarding the subject matter of these Terms will be governed by these Terms and the laws of the State of California and applicable United States law, without giving effect to any conflict of laws principles that may provide for the application of the law of another jurisdiction. To the extent the arbitration provision in Section 16 does not apply, you and Informatica agree that any action at law or in equity arising out of or relating to the subject matter of these Terms will be filed only in the state and federal courts located in San Mateo County, California.

19. Termination

Informatica reserves the right, without advance notice and in its sole discretion, to limit or terminate your license to use the Services, and to block or prevent your future access to and use of the Services.

20. Severability

If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.