Success Offerings | Informatica

No matter where you are on your digital transformation journey, our customer success offerings are designed for every need—now and in the future.

Success offerings, reimagined

Our success offering framework is designed to help your business thrive. It supports the way you do business today—across multi-cloud and on-premises environments. This means you'll see value faster and accelerate your ROI. Ensure a successful data-driven digital transformation with a continuous level of superior support.

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Connecting our offerings to your Business Outcomes

With our scalable customer success framework, you can tailor your services to match your business needs. Our Premium and Signature Select services offer an enhanced experience that includes advanced, assisted, and proactive support; education services; Assurance and Guided services for business-critical deployments. Our services deliver a connected and seamless experience to achieve your business outcomes.

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Take service and support to the next level

Informatica success offerings are built for the way you do business today—and in the future.
See how we are setting the standard.

		Informatica	Mega Stack Vendors	Niche Vendors
Self-Service	Knowledge center
Self-Service	Online community
Assisted Support	Support hours	24x7	24x7	24x7
	Unlimited cases
	Critical response hours	30 minutes	1 hour	2 hours
	Option to escalate (on-demand)
Proactive Services	Dedicated teams			Additional cost
	Emergency response team
	Live assistance
	Scheduled consults with subject matter experts
Success Services	Dedicated success teams
Success Services	Value Accelerators